Operation & Process Improvement
At BRN Consulting, we work with companies to simplify complex operations, strengthen compliance workflows, and reduce operational costs, using strategies tailored to your team's real-world challenges.
Whether you're leading a team on the ground or managing operations behind the scenes, we help streamline your processes, elevate service quality, and lay the groundwork for consistent, sustainable growth.
Here’s how we support your operation:
- Business Process Analysis focused on compliance and service workflows, aligned with platforms like Xactimate, DASH, Encircle, Salesforce, or your internal systems
- Process Mapping & Documentation to create clear, audit-ready procedures built around tools your teams already use
- Workflow Optimization to improve turnaround times, service delivery, and customer experience, whether through MICA, CoreLogic, JobNimbus, or CRM platforms
- Standard Operating Procedure (SOP) Development based on industry standards like IICRC or contact center compliance benchmarks
- Operational Audits & Assessments to uncover gaps, risks, and inefficiencies across your systems and processes
- Performance Metrics & KPI Development to track project effectiveness, cycle times, customer satisfaction, and compliance goals
- Change Management Support to ensure smooth adoption of new platforms, tools, or process updates across departments
- Talent Solutions tailored to your operational roles, from field technicians to customer service agents, along with onboarding and job-specific training
- Lean Process Implementation to eliminate waste and maximize both technology and team resources
- Process Automation Advisory using tools like Salesforce, Zapier, Monday.com, and CRM integrations to streamline workflows and improve accuracy
- Continuous Improvement Strategies that adapt with your business and support long-term compliance and growth
- Cross-Departmental Process Alignment to keep operations, compliance, and customer-facing teams working in sync